Our Commitment to Privacy
Sportiela.com values its customers and respects their privacy. We collect
customer information in an effort to improve your shopping experience and to
communicate with you about our products, services, contests and promotions.
We do not sell or rent your personal information to third parties. As described
in this policy, we do, however, share your information with our that provide
services on our behalf or with whom we have partnered to offer a particular
product or service.
This policy describes the personal information we collect about you, why we
collect it, how we use it and when we share it with affiliates. Our policy
also describes the choices you can make about how we collect and use your information.
If you have any questions about our privacy policy, you can always contact
sportiela.com customer service in any of three ways:
- send us an support@sportiela.com
- call us at 1-888-9SPORTIE (1-888-977-6784)
- write to us at
Sportie LA Customer Service
7753 Melrose Avenue
Los Angeles, CA 90046
If our information practices change in the future, we will post an updated
policy on our website. You can tell if the policy has changed by checking the
revision date that appears at the end of this policy. You may exercise your
choices about how we collect and use your information at any time.
Privacy Policy FAQ's
What kind of information does
sportiela.com collect?
We collect information, such as name, e-mail and postal addresses, phone and
credit card numbers from you when you visit our website or one of our stores,
place an order online or by phone, save your info with us online, or participate
in a contest, promotion or survey although we do collect credit card information,
we do not maintain the information. We maintain a record of your product interests
and the purchases you make online or by phone and in our stores, and may also
acquire information about you from our joint marketing partners, and from our
affiliates.
How does sportiela.com use my information?
When you place an order or make a purchase from sportiela.com, we use your
personal information to process your order, send you e-mails to confirm your
order or to contact you via phone, postal mail or e-mail if we have other questions
regarding your order or purchase.
When you place an order, make a purchase or save your information online, we
will use your e-mail and postal address to send you information about our products,
services, contests, and promotions and to help us learn more about your shopping
preferences. If you participate in a contest or promotion (online, over the
phone or at one of our retail stores), we may use your personal information
to send you e-mails, postal mail, or telephone (including text messages) regarding
our products, services, contests and promotions. From time to time, we may
use this information to contact you via e-mail, postal mail, or telephone to
learn more about your shopping preferences. You always have the choice not
to receive marketing information or calls.
In addition, we may use information about your product interests and purchases
from us and our affiliates, to help us improve our site design and your online
and in-store shopping experiences. We may contact you, subject to the choices
you have made, via e-mail, postal mail, or telephone, to conduct market research
and learn more about how we can improve our product offerings.
To serve you better, we may combine information you give us and information
about your product interest and purchases with affiliates, including demographic
information and information that is publicly available. We may also combine
this information with information from our affiliates. We use that combined
information to enhance and personalize your shopping experience with us, and
to communicate with you in accordance with this policy.
Does sportiela.com share my information
with affiliates?
If you shop at one of our affiliates, we share information about you with
that affiliate, so that it can communicate with you by e-mail or postal mail
about their products, services, contests and promotions that may be of interest
to you. Each of our affiliates has a privacy policy that is consistent with
our own.
When we offer contests and promotions, with or without a marketing partner,
you may be required to provide certain personal information in order to participate.
In these cases, we will give you the choice not to receive e-mail messages
or other communications from us regarding our products, services, contests,
and promotions. In this case, however, Sportie LA may still need to contact
you, for example, to notify winners and to fulfill promotional obligations.
Sportie LA reserves the right to disclose information about you as required
by law, in response to legal process and law enforcement requests, and as necessary
to protect the property, interests and rights of Sportie LA, its affiliates,
and others.
How do I exercise my
choices about receiving promotional communications?
We want to communicate with you only if you want to hear from us. If you prefer
not to receive promotional information from us or our affiliated brands, or
if you do not want us to use your information to enhance your shopping experience,
please let us know by calling us at 1-800-9-SPORTIE (1-800-977-6784), writing
us at Sportie LA Customer Services, 7753 Melrose Avenue, Los Angeles,
CA 90046 or by sending us an e-mail. Please be sure to include your full name
and the e-mail address you used when you registered with or made a purchase
from us. If you ask us to remove your name and address from promotional lists,
we will maintain your name in a "do not contact" file to ensure that
we can honor your request. It may take up to 10 days to process your e-mail
request, and 6-8 weeks to process your postal mail request, during which period
you may continue to receive communications from Sportie LA.
Please also note that when you purchase from us, we will continue to confirm
your order by e-mail. In addition, we may also need to contact you via phone,
e-mail or postal mail with other questions regarding your order.
How does sportiela.com protect
kids' privacy?
Sportie LA is concerned about the safety of children when they use the Internet
and will never knowingly request personally identifiable information from anyone
under the age of 13.
Credit Card Safety
Protecting the safety of your credit card information is important to us.
We use Secure Sockets Layer (SSL) technology to protect the security of your
credit card information as it is transmitted to us.
SSL is the gold standard in Internet encryption technology, which is a fancy
way of saying that it's a highly sophisticated method of scrambling data as
it travels from your computer to our website's servers.
CVV (credit card security code)
In an effort to make your shopping experience as secure as possible, we now
require that you to enter your credit card's 3 to 4 digit security code (CVV).
Since the code can only be found on the card itself, providing it helps to
prevent credit card fraud.
Your credit card information is secure
To make sure you are accessing our secure server before you submit personal
financial information, look at the lower left-hand corner of your browser.
If you see an unbroken key or a closed lock (depending upon your browser),
then SSL is active. To double-check for security, look at the URL or Location
line of your browser. If you have accessed a secure server, the first characters
of the address in that line should change from "http" to "https."
Some browser versions and some firewalls don't permit communication through
secure servers like the ones we use to process orders at sportiela.com. If
for any reason you cannot access the secure server, please feel free to place
your order with us by phone at 1.888.9SPORTIE, option 1. Our Customer Service
representatives will be happy to assist you.
Destruction of Credit Card information after transaction is completed
Sportie LA deletes and does not maintain credit card information after completion
of online transactions.
Cookies
A cookie is a small data file that Web sites often store on your computer's
hard drive when you visit their sites. A cookie may contain information (such
as a unique user ID), that is used to track the pages of the sites you've visited.
We use cookies but do not store personally identifiable information in your
cookie.
We use cookies in order to improve your shopping experience. When you visit
sportiela.com, your cookie helps us keep track of your order as you shop at
our site. If you have saved your information with us, your cookie allows us
to recognize you when you return to our site and provides you with access to
your account information. If you saved your information with or order from
us, we also use cookies to monitor and maintain information about your use
of our site. If you have not saved your information with or ordered from us,
we may monitor and maintain information about your use of our Web site in a
manner that does not identify you. In either case, this information helps us
serve you better by improving our site design, as well as our products, services,
contests, and promotions.
We also use cookies to track and maintain the identity of the Web site you
visited immediately prior to ours to further improve our site design and to
fulfill contracts with our business partners. We do not otherwise track any
information about your use of other Web sites.
You can refuse cookies by turning them off in your browser. If you turn off
cookies, though, we will not be able to track your order or enable you to make
a purchase from our site. Nor will we be able to recognize you as a signed
up user to allow you access to your account information.
To enable cookies on your browser:
- Netscape Navigator / Communicator:
Select "Preferences" from the "Edit" menu
Select "Advanced" from the left-hand menu
Select "Accept All Cookies"
Click "OK"
- Internet Explorer 5.0 for Mac:
Select "Preferences" from the "Edit" menu
Select "Receiving Files"
Select the option "Never ask" under "When receiving cookies"
Click "OK"
- Internet Explorer 6.0 for PC:
To change your privacy settings to "Medium":
Select "Internet Options" from the "Tools" Menu.
Click the "Privacy" Tab.
Set the Privacy Slider to "Medium."
Click "OK."
For our customers using Internet Explorer 6.0
If you do not wish to change your privacy settings to "Medium" and
you are currently using the "Medium High" or "High" settings,
you may choose to override your current cookie handling practices for individual
sites that you specify. To do this, select "Internet Options" from
the "Tools" menu, and click on the "Edit" button in the "Override
cookie handling for individual websites" section. This will open the "Per
Site Privacy Actions" dialogue box.
Type "www.sportiela.com" in the "Address of Website" box.
Click the "Allow" button. Click the "OK" button, then close
the "Per Site Privacy Actions" dialogue box. Click the "OK" button
to close the "Internet Options" dialogue box and apply your changes.
As always, you can also place your order by phone at 1.888.9SPORTIE.
Web Browsers
Sportie LA Online is best viewed with AOL version 5.0 or higher, Netscape
Navigator version 4.7 or higher, or Microsoft Internet Explorer version 5.0
or higher. You can upgrade your browser at AOL, at Netscape, or at Microsoft
for free.
Macintosh users running AOL 3.0 will not be able to place orders with Sportie
LA Online, as this browser version does not support SSL technology. Either
upgrade your AOL browser or print our order form and place your order by phone
at 1.888.9SPORTIE,.
WebTV users can browse our site but they are also unable to place orders at
Sportie LA Online. WebTV users should print our order form and place their
order by phone at 1.888.9SPORTIE.
Enabling JavaScript
We're sorry, but you'll need to enable JavaScript in your browser to shop
our site. See below for easy-to-follow instructions.
Does this site use JavaScript?
Yes, you cannot shop the sportiela.com site unless your Web browser supports
JavaScript. If your firewall does not allow JavaScript from the Web in general,
you will need to ask your network administrator to enable JavaScript for the
sportiela.com site.
How can I enable JavaScript in my Web browser?
If you are using Internet Explorer 6.x, 5.x or 4.x (Windows):
- Click the Tools menu
- Click Internet Options ..., to open the Internet Options dialog box
- Click the Security tab
- Click the Internet symbol (a globe)
- Click the Custom Level ... button, to open the Security Settings dialog
box
- In the Settings list, scroll down to Scripting
- Under Active Scripting, click Enable, so that a dot appears next to it
- (If you are unsure about the other Security Settings, please check with
your Network Administrator)
- Click OK to close the Security Settings dialog box
- Click Yes in the Warning! message box
- Click OK to close the Internet Options dialog box
If you are using Netscape 6.x:
- Click Edit, then click Preferences
- Click on Advanced.
- Check Enable JavaScript for Navigator.
- Click the OK button.
If you are using Netscape 4.x:
- Click Edit, then click Preferences
- Click on Advanced.
- Check Enable JavaScript.
- Click the OK button.
Plug-Ins
A few plug-ins will enhance your shopping experience at Sportie LA Online.
To view our television advertisements, experience multimedia effects, view
downloaded order forms, and take advantage of other features, you need to download
and install the following plug-ins.
QuickTime: to
play movies.
Flash: to view
the homepage animation and many of our seasonal shops and features.
Adobe Acrobat Reader: to
download certain forms.
Once the software has downloaded completely, locate it on your hard drive,
and follow the included installation instructions.
